This privacy policy explains how Crown Casino, an independent information portal operating at crowncasino-pokies.com, collects, uses and protects personal information from visitors to this site. We take your privacy seriously and handle data in line with the Australian Privacy Act and the Australian Privacy Principles.
Who is responsible for your data
crowncasino-pokies.com is the data controller for any personal information collected through this portal. We are not Crown, the casino operator — we run an independent review and information site about the brand. The operator collects and processes its own data once you register with them; that activity is governed by their own privacy policy, not ours.
For questions about how this portal handles your data, contact us at [email protected]. For questions about your casino account or data held by the operator, reach out through the platform's own support channels.
What information we collect
We collect two kinds of information: data you provide directly, and technical data gathered automatically as you browse.
Information you give us includes anything submitted through our contact form — typically your name, email address and the content of your message. We collect this only when you choose to write to us.
Technical data is logged by the server and third-party tools as you visit. This covers your IP address, browser type and version, device information, referring page, pages you view on this site, time spent on each page, and the date and time of your visit. We use this to understand how the site is used and to improve its performance.
Why we process your data
We use personal information for specific purposes, each with a lawful basis under Australian privacy law.
| Purpose | Lawful basis |
|---|---|
| Responding to your contact-form enquiries | Legitimate interest — you asked us a question |
| Analysing site traffic and user behaviour | Legitimate interest — we improve the site based on how it is actually used |
| Serving relevant advertising | Consent — you agreed via the cookie banner |
| Hosting and securing the site | Legitimate interest — the site must stay online and safe |
We do not collect data we do not need, and we do not use it for purposes beyond those listed here.
Third parties and data sharing
Some of your data is shared with third-party processors to make this site work. We use analytics tools to measure traffic, advertising platforms to fund the site, and hosting providers to keep it online. Each processor has access only to the data it needs to perform its function, and none of them may sell your information or use it for their own marketing.
Analytics providers — typically Google Analytics or similar — process anonymised usage data to show us which pages are read and where visitors come from. Advertising networks may place cookies to show you relevant ads based on your browsing; you can control this through the cookie banner or your browser settings. Hosting providers store server logs and site files but have no access to the content of contact-form submissions beyond what is required for technical support.
We do not sell personal data to anyone. We do not pass your email address to mailing lists. Where we are legally required to disclose information — for example, in response to a valid court order — we do so only to the extent required by law.
International transfers
Some of our processors operate servers outside Australia. Where your data is transferred internationally, we ensure it is protected by adequate safeguards — either the recipient's own privacy certification, standard contractual clauses, or another legally recognised mechanism.
Your rights and how to exercise them
Australian privacy law gives you several rights over your personal information.
- Access — you can ask for a copy of the data we hold about you.
- Correction — if something we hold is wrong or incomplete, you can ask us to fix it.
- Erasure — you can request deletion of your data, subject to any legal obligation we have to retain it.
- Restriction — you can ask us to limit how we process your information while a dispute is resolved.
- Objection — you can object to processing based on legitimate interest, and we will stop unless we have compelling grounds to continue.
- Data portability — where technically feasible, you can receive your data in a structured, machine-readable format.
- Withdraw consent — where we rely on your consent (such as for advertising cookies), you can withdraw it at any time through the cookie settings or your browser.
To exercise any of these rights, email [email protected] with your request. We will respond within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
How long we keep your data
We retain personal information only as long as necessary for the purpose it was collected. Contact-form submissions are kept for up to two years, or until the enquiry is resolved if that takes longer. Server logs and analytics data are typically retained for 12 to 24 months, then deleted or anonymised. Where we have a legal obligation to keep records longer — such as for tax or dispute-resolution purposes — we do so, but only for the required period.
Once data is no longer needed, it is securely deleted or anonymised so it can no longer identify you.
Protection of minors
This site is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that we have inadvertently gathered data from a minor, we will delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact [email protected] immediately.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or the tools we use. When we make significant changes, we will update the date below and, where appropriate, notify you by email or through a notice on the site. Continued use of crowncasino-pokies.com after changes take effect means you accept the revised policy.
Check this page periodically to stay informed about how we protect your information.
Contact: [email protected]
Last updated: January 2025
This portal is an independent information resource about Crown. We do not operate a casino, accept wagers, or organise gambling. Access is restricted to individuals 18+ only. For help with gambling concerns, contact the National Gambling Helpline on 1800 858 858 or visit betstop.gov.au.